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Shop FAQ and Policies

How soon will my order arrive?

How do I track my order?

How are your products made?

I received a wrong/damaged product, what should I do?

Can I exchange an item for a different size/color?

What’s your return policy?

 

Readings Shop FAQ

What kind of readings do you offer?

How soon can I get my readings?

Do you offer in-person readings or by phone?

Can I get a free reading/quick one-card reading to try?

How do I book a reading?

Other Policies for Tarot Readings

Shop FAQ and Policies

How soon will my order arrive?

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5- 8 business days. During holidays and busy seasons, it can take around 2 weeks from production to arriving at your door. Back to top.

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected] Back to top.

How are your products made?

We work with a reliable, high-quality print-on-demand service. Our printers have multiple locations, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! Back to top.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged! To help us resolve this for you quickly, please email us at [email protected] within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible! Back to top.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at [insert your support email here] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! Back to top.

What’s your return policy?

All sales are final. Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged Back to top.

Need more help?

Please feel free to contact us with any questions! If you have a question about your order, please note your order number in an email to [email protected]